CatalystHub respects your privacy and handles personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy explains what we collect, why, where it goes, and how to access or remove it. It applies to catalysthub.com.au and any subdomains we operate.
What we collect
When you submit the intake form or contact us:
- Name, email address, phone number, business name, and free-text answers about your project.
- Stored in our self-hosted Formbricks instance and routed to our inbox.
When you visit the site:
- Anonymous page-view data via Google Analytics 4 (IP truncated, no cross-site tracking).
- Cloudflare edge logs (IP address, user agent, request path) retained for security and analytics for up to 30 days.
When you pay an invoice:
- Payment details are handled by Stripe. We never see your card number; we only see invoice status (paid, refunded, failed). See Stripe’s privacy policy.
Who processes your data
- Formbricks — self-hosted intake form. Stored on Cloudflare or our own server.
- Cloudflare — site hosting and edge security. See Cloudflare privacy policy.
- Google Analytics 4 — anonymised page analytics. IP anonymisation is enabled.
- Stripe — payment processing.
- Google Workspace / Calendar — appointment scheduling.
We do not sell or share your personal information with third parties for marketing.
How long we keep it
- Intake form submissions: kept for 24 months after last contact, then deleted.
- Email correspondence: kept indefinitely unless you ask us to delete it.
- Analytics: 14 months in GA4, then auto-deleted.
Access, correction, and deletion
You can ask for a copy of what we hold, ask us to correct anything wrong, or ask us to delete everything. Email hello@catalysthub.com.au with the subject Privacy request and we’ll respond within 30 days.
If you believe we’ve handled your information badly, you can also complain to the Office of the Australian Information Commissioner (OAIC).
Updates
We may update this policy occasionally. The current version is dated at the bottom of the page. Material changes will be summarised on the home page.
Last updated: 2026